Returns & Exchanges

Last Updated:​ January 15, 2026

Seller Information:

• Website:​ bloomiq.lol

• Contact Email:​ support@bloomiq.lol

• Phone:​ +1 (608) 830-1716

• Returns Address:​

  HURCO COMPANIES INC

  ONE TECHNOLOGY WAY

  INDIANAPOLIS, INDIANA 46268

  (Please note: Returns are processed by an individual seller operating at this address)

We strive for your complete satisfaction with every purchase from bloomiq.lol. This policy details our rules for returns and refunds.

1. Eligibility for Returns

You may request a return under the following conditions:

• The item is unused, in its original condition, and in the original packaging.

• Your return request is submitted to us within 30 days​ of the item’s delivery date.

• The product received is defective, damaged during shipping, or incorrect​ (not what you ordered).

Please Note:​ Certain items may be non-returnable​ for hygiene, safety, or customization reasons. This typically includes (but is not limited to):

• Digital downloads or software licenses.

• Custom-made or personalized items.

• Perishable goods.

• Intimate items or sanitary products.

• Items explicitly marked “Final Sale” or “Non-Returnable” on the product page.

2. The Refund Process

1. Contact Us:​ First, request a return by emailing support@bloomiq.lol or calling +1 (608) 830-1716. Include your Order Number​ and the Reason for Return. Photos are helpful if the item is defective or damaged.

2. Return Authorization & Shipping:​ If your return is eligible, we will provide a Return Merchandise Authorization (RMA) number (if applicable) and the return shipping address (HURCO COMPANIES INC, ONE TECHNOLOGY WAY, INDIANAPOLIS, INDIANA 46268). You are responsible for the cost of return shipping unless the return is due to our error (wrong or defective item).

3. Inspection:​ Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria (unused, original packaging, etc.).

4. Approval & Refund:​ If approved, your refund will be processed to the original payment method​ used for the purchase.

5. Processing Time:​ Please allow 3-7 business days​ after we process the refund for it to appear in your bank or credit card account. Processing times depend on your financial institution.

3. Non-Refundable Situations

We generally cannot offer refunds or exchanges in the following situations:

• Items returned after the 30-day window​ from the delivery date.

• Items that show signs of use, damage caused by the customer, or are not in their original packaging.

• Final sale, clearance, or discounted items​ (unless defective or incorrect).

• Original shipping and handling fees​ (unless the return is due to our error – wrong or defective item).

• Return shipping costs​ (unless the return is due to our error).

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. How to Initiate a Return or Refund Request

To start a return or inquire about a refund:

1. Email:​ Contact us at support@bloomiq.lol.

2. Include:

   • Your Order Number.

   • The Reason​ for the return/refund request.

   • Photos​ of the item (especially if defective, damaged, or incorrect).

3. Phone:​ You can also call us at +1 (608) 830-1716​ during reasonable business hours (please leave a voicemail if we are unavailable).

We will respond promptly with instructions and the correct return address.

Contact Us:

If you have any questions about this policy, please contact us:

• Email:​ support@bloomiq.lol

• Phone:​ +1 (608) 830-1716